GCC & Offshore
AI-Enabled GCCs in India: From Cost Efficiency to Enterprise Capability
A Global Capability Center becomes strategically useful when it owns a defined enterprise capability—not simply a pool of lower-cost tasks. AI adds new possibilities in product work, data operations and workflow automation, but it also increases the need for skills, decision rights and governance. For enterprises considering India, the operating mandate should come before the location and recruitment plan.
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